ITIL V3 Foundation Course

Learn the fundamental principles of the new ITIL v3 lifecycle approach.   ITIL V3 exposes you to very business minded concepts of integrating IT with the business to provide value to your customer assets.  

Course syllabus:   Service Management Concepts - Introduction Good Practice Functions, Processes and Roles Understanding the Process Model Technology Service Automation and process integration ITIL V3 qualifications scheme  

Service Strategy (SS)

Understand the development of offerings and strategic assets Roles and Responsibilities of SS - Service Portfolio Management - Demand Management - Management - SS scope, activities and objectives Roles and responsibilities Metrics  

Service Design (SD) covers:

Service Level Management - Service Catalog Management - Availability Management - Information Security Management - Supplier Management - Capacity Management - IT Service Continuity Management - SD scope, activities and objectives Roles and responsibilities Metrics  

Service Transition (ST) covers: Change Management - Service Asset and Configuration Management (SACM) - Release and Deployment Management - ST scope, activities and objectives Roles and responsibilities Metrics  

Service Operations (SO) covers:

Incident Management - Event Management Request fulfillment - Problem Management Access Management - SO scope, activities and objectives Service Desk Function The Technical Management Function - The Application Management Function - The IT Operations Management - Function Roles and responsibilities Metrics 

Continual Service Improvement (CSI) covers:

The 7 step improvement process - CSI scope, activities and objectives Roles and responsibilities Metrics    

ITIL v3 Foundation courses includes: course manaual, two sample exams, access to ITIL terms and foundation exam (optional) - Note: Candidates must pass the exam for citrep reimbursement eligibility

Note: All v2 bridge courses are retired