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ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. |
The Service Manager course is based on the ITIL V2 Service Delivery and Service Support books. The ITIL V3 EXPERT level now supersedes the the Service Manager (SM) Certificate. Anyone that already has the SM Certificate will need to attend the Service Manager to V3 Expert Bridging Course to reach the Advanced Certificate Level. The Service Lifecycle and Capabilities Modules have not been release yet by the Accreditation Body APMG. Therefore rather than wait, its better to move forward taking the existing SM course first followed by the Bridging course to the V3 Expert Level. Yes, we suggest to our customers that they should enroll in the Service Manager Course, especially now at this new reduced price of $7388. By taking the V2 SM course now, enables you to take a shortcut to obtaining the V3 Expert level. How? You simply need to complete two weeks of training then pass two 3 hour written exams, to earn 17 credits. After receiving your SM passing results, (by the way, this requires a lot of dedication to pass). You then can enroll in the V2 Service Manager to V3 Expert Bridging course, this is a 5 day course worth 5 credits to give you the 22 credits needed to attain the V3 Expert Certificate. The Bridging exam is 20 multiple choice questions in which you need 80% to pass. The path above requires three weeks of Instructor led training. You will need to act fast because the SM course is expected to be retired in 2009, after that it will likely be a requirement to attend approximately five weeks of ITIL V3 training to attain the same V3 Expert level as described above. Below is more information about the V2 Service Manager Course. Don't delay, contact us today! Learn how to manage, apply and analyze ITIL processes in this intensive program. Case studies, exercises, practical assignments and classroom teachings (12 days) are used to pass on the skills needed to attain the highly sought-after Manager's Certificate in IT Service Management. During the course, newly acquired insight is applied to various case studies allowing the participants to develop an understanding of the application of ITIL best practices in a real-world environment. The course material is based upon the ITIL Service Delivery Book, Service Support Book and Security Management book. The instructors have a wealth of IT Service Management and ITIL knowledge and implementation experience. The ITIL Service Manager Program (MASTERS course) is scheduled over a ten-week period and requires a high degree of commitment from both the participants and their respective organizations
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Service Manager Course
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Prerequisites: Prior to being accepted into the program, each participant will be assessed (during the intake interview) against the following prerequisites: - Relevant direct management experience within - IT Service Management - Problem analysis experience - Excellent communication, presentation, team building, negotiation, and conflict resolution skills. - Strong leadership and interpersonal skills will be considered an asset |
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