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ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. |
The Service Manager course is based on the ITIL V2 Service Delivery and Service Support books.
The ITIL V3 EXPERT level now supersedes the the Service Manager (SM) Certificate. Anyone that already has the SM Certificate
will need to attend the Service Manager to V3 Expert Bridging Course to reach the Advanced Certificate Level.
We suggest to our customers that they may like to enroll in the Service
Manager Course while you still can, The v2 Service Manager course
will end mid 2010. exams can be
taken up to mid
2011.
By taking the V2 SM course now, enables you to take a shortcut to obtaining
the V3 Expert level. How? You simply need to complete two weeks of training
then pass two 3 hour written exams, to earn 17 credits. After receiving
your SM passing results, (by the way, this
requires a lot of dedication to pass).
You then can enroll in the V2 Service Manager to V3 Expert Bridging course,
this is a 5 day course worth 5 credits to give you the 22 credits needed
to attain the V3 Expert Certificate.
The Bridging exam is 20 multiple choice questions in which you need 80%
to pass. The path above requires three weeks of Instructor led training.
You will need to act fast because the SM course is expected to be retired
in 2009, after that it will likely be a requirement to attend approximately
five weeks of ITIL V3 training to attain the same V3
Expert level as described above.
Below is more information about the V2 Service Manager Course. Don't
delay, contact us today!
Learn how to manage, apply and analyze ITIL processes in this intensive
program. Case studies, exercises, practical assignments and classroom
teachings (10 days) are used to pass on the skills needed to attain the
highly sought-after Manager's Certificate in IT Service Management.
During the course, newly acquired insight is applied to various case
studies allowing the participants to develop an understanding of the application
of
ITIL best practices in a real-world environment.
The course material is
based upon the ITIL Service Delivery Book and Service Support Book.
The instructors have a wealth of IT Service Management and ITIL knowledge
and implementation experience.
The ITIL Service Manager
Program comprises of two five day courses scheduled over a
ten-week period and requires a high degree of commitment from both the
participants and their respective organizations
Participants
The program is targeted at those who are responsible for managing,
implementing or advising on IT Service Management/ITIL processes - either in
a project setting or on a day-to-day basis |
TRAINING SCHEDULE
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Prerequisites:
Prior to being accepted into the program, each participant will be
assessed (during the intake interview) against the following prerequisites:
- Relevant direct management experience within
- IT Service Management
- Problem analysis experience
- Excellent communication, presentation, team building,
negotiation, and conflict resolution skills.
- Strong leadership and interpersonal skills will be considered an asset |
