COURSES

ITIL® V3
ESSENTIALS
(FOUNDATION)
Green Belt

Registration Form

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.

The objective of the ITIL V3 Foundation course is to outline the ITIL lifecycle Stages, processes, functions,, service management concepts, roles and responsibilities, technology and improvement of IT Services.

This course is for anyone in IT. The purpose of IT Service Management training is to gain an understanding of how ITIL "good practice" provides value to the customers.

You will learn how each of the IT Service Management processes interlock with one another, various concepts, terms and objectives of each process.

This course is based on the ITIL V3 Service Lifecycle books. Upon completion of this course an examination will be given that leads to the Foundation Certificate in IT Service Management. It is the prerequisite certificate required to move forward to advanced levels of ITIL such as the Lifecycle and Capabilities Modules.

The exam is scheduled for the third day of the three day course.

Class Participants include:

1)Anyone wishing to know more about ITIL "best practices"
2)Anyone working in an IT environment
3)Anyone wanting to pursue Practitioner and or Service Manager Certification

(the number of participants can be  between six and sixteen)

Benefits:

1) Retain customers and improve customer satisfaction by implementing proven IT “best practice” methodologies.
2) Reduce costs by evaluating and improving your existing infrastructure processes and by maximizing the usage of existing tools
3) Instill an IT Service Management global standard within your organization and achieve the ISO20000 certification. 
4) Having a common language in the work place.
5) To educate each IT department of not only their process according to ITIL, but also to educate them about their colleagues processes.

  TRAINING SCHEDULE

   Cost for ITIL V2 & V3 Foundation courses

ITIL V3 Foundation -Promo offer!!
S$1888 (up 2188.)

ITIL V3 Foundation Bridging Course
Corporate Classes ONLY

CITREP Endorsed - Call for details and eligibility (+65) 6827 4471

    ITIL V3 & V2 Course Curriculum