Now more than ever companies are looking for ways to improve their IT operations to meet their customers needs and regulatory requirements such as Sarbanes Oxley. The ISO/IEC 20000 certification tells your clients that you are serious about providing good service by using "best practice" IT service management standards.

Companies that have attained the ISO/IEC20000 certification have seen increased IT operational performance, reduced costs, improved morale, increased levels of customer satisfaction and more importantly they have seen an increase in business from other companies that have also adopted ISO20000,

KATA Systems provides ISO/IEC20000 training and consulting services to help companies with the learning and implementation of ISO20000.

Our certified ITIL Service Managers have been ISO/IEC20000 Trained. Our professional consultants specialize in providing the full solution including:

• Assessments
• Awareness campaigns
• Benchmarking IT processes
• Coaching
• ISO/IEC20000 preparation for certification
• ITIL process implementation
• Tool recommendations
• Training
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The ITIL framework is instrumental in achieving the ISO/IEC20000 (BS15000) certification IT Service Management.